What are your shipping fees?
Enjoy our complimentary free shipping on all orders. For wholesale orders see information after approval

Wholesale
Just fill out the form on our “wholesale” page and klick submit. We will review your application and send you a comfirmation by email, when your company will be ready to order. This may take 1-3 business days.
After confirmation you will have access to see our fantastic wholesale prices and extras.

How quickly will my order be processed & shipped?
Orders are processed pending item availability and payment approval. During high volume periods, product availability is subject to change while your order is being processed.
Most orders placed Monday through Friday before 1PM EST will be processed and shipped between 1-3 business day. Orders placed on Friday after 1PM EST or over the weekend will begin processing Monday.
Current processing and shipping time for ground orders is 5-7 business days. Svanlund Design does not process or ship orders on Saturday, Sunday or federal holidays within the United States.

How do I make custom orders?
Use the form at “contact us” and specify what you are searching for, and our salesteam will get in touch with you by email within in 48 hours.

Can I get my own design ideas custom made by Svanlund Design?
Use the form “contact us” and specify what your ideas is about, and our design team will get intouch with you within 48 hours.
Then we will work closely with you to decide the design and what kind of material and colours you want. All measurements that is needed for the task. After this we will send you an estimated custom price and manufacture time.

Will my credit card be charged immediately?
Yes. Your credit card will be charged once the order is approved, after the
checkout process. When you enter your credit card information on the final review page, we’ll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another email to notify you when your order has been shipped.

Rush Orders
We understand that an order may be needed quicker than our scheduled production time will allow and we are happy to help accommodate your needs to the best of our ability. A RUSH ORDER means that we have to rearrange our schedule and take more time to ensure that you are able to receive your order in time as well as air-in materials to ensure that our standard customer orders are not delayed due to the RUSH orders use of time and materials. To help facilitate a Rush Order a Rush Order Fee will be charged according to how quickly the item is needed to ship out of our facility to arrive by the needed time. Expedited shipping may also be charged to ensure that we are able to create an outstanding product and to assist in the delivery of the Rush Order.
Please use our “contact us” form to notify us of any Rush Order requirements or make a note in the special instructions of your order and we will be in contact with you about expediting your shipment.

What are your International Shipping Fees?
Enjoy our complimentary free shipping on all orders. For wholesale see information after approval

Is Svanlund Design a secure site?
Providing our customers with a safe and secure shopping experience is critical for us. Your credit card transactions are encrypted and our servers are secure to protect you and your information.
We will never sell or provide your information to an outside party.

How do I cancel or change my order?
As soon as you place your order we begin processing it. Therefore, we are unable to change or cancel orders.
The terms and conditions for returns will apply.

I did not receive all the goods I ordered or received the wrong goods.
Please fill out the contact us form and we will remedy the issue immediately.

How long will it take me to get my order?
Estimated delivery dates are between 5 – 7 business days and are not guaranteed. When available you will be provided tracking information.

How can I pay for my order?
Svanlund Design currently accepts Visa, MasterCard, Discover, and American Express.
We do not ship COD.

How do I receive online promotions or special offers?
Join our mailing list and enter your email to receive special offers, exclusive promotions and sales announcements.

What amount of duty/taxes are charged on international orders?
Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the country it’s being delivered to.
International taxes (such as Value Added Tax, or VAT) are set by the destination country.

Do you offer price adjustments?
We do not offer price matching or price adjustments on previous purchases.

Can you ship internationally or process international credit cards?
We do currently offer international shipping and accept credit cards from outside of the United States.

Do you accept back orders?
Yes, we accept back orders.
Please allow normal manufacture and processing time 4 – 6 weeks

Who do I contact if I need other help?
Our friendly customer service team can be contacted by emailing Svanlund Design at our contact page. You can expect a response within 48 business hours.